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Information Technology Services Five Year Plan

ITS Guiding Principles

Student learning in our schools is facilitated by skilled staff incorporating sound instructional practice in safe and caring learning environments. ~In preparing students for the 21st century, it is vital to develop pedagogy that leverages learning technologies to enhance student learning.~
“Generally, 21st century learning signals an integrated approach to skills, technology and learning that recognizes that computer-based devices are a central and critical part of contemporary life and that knowledge of them is key to both education and employment.
Specifically these skills include and are referred to as the “4 C’s” (ISTE, 2007; OECD, 2009; Partnership for 21st Century Skills, 2009):
  • Creativity and Innovation;
  • Communication;
  • Critical Thinking and Problem Solving; and
  • Collaboration"
In developing the five year plan for technology, stakeholders and ITS staff have used the following guiding principles in the development of this plan:
  • Student achievement and the ability to learn can be improved through the proper use of technology.
  • Technology can improve student ability to access, create and communicate information and ideas.
  • All students should have equal opportunities to develop knowledge and skills through the use of technologies.
  • Successful implementation of technology in educational and administrative settings will require long term planning and budgeting.
  • Effective use of technology can improve the efficiency and effectiveness of the Board.
  • Technology should be routinely integrated into instruction and teachers must be given the tools and training to help them do so.
  • All technology decisions will be guided by the Board’s Five Year Strategic Plan.
In consideration of these principles, Information Technology Services is committed to supporting the board system goals by providing exemplary Information Technology service and support that enhances student learning, provides quality staff professional development and increases effectiveness and efficiency in all areas of the Limestone District School Board.

The Five Year Operational Plan
Year One – 2011 / 2012


Plan Steps
Plan Details
Existing Pilot Projects to Continue
Existing pilot projects initiated in previous years will continue:
Westdale Park PS – purchase of netbooks and carts, smartboards, clickers and Mobi (portable smart boards).  This project is cross curricular and is supporting many of the junior / intermediate classrooms, along with the overall school improvement plan.
Napanee DSS – Math, Science and History / Geography projects were supported with mobile netbook labs, clickers, smart boards and document cameras.  Technology project was supported with iPods and video technology to support the development of podcasts of various classroom lessons.
Sydenham HS – Mobile Cart and Netbooks to support applied and workplace students in numeracy and literacy skill improvement.
Perth Road PS - Teachers were provided with laptops, the school’s computer lab disbanded and returned to classroom pods, and the purchase of additional smart boards and a mobile netbook lab.
Secondary Applied Math - schools were provided with one set of mobile netbooks, a smart board and other resources to be utilized by the teachers and students of applied math.
Ongoing SEA Equipment Support and Acquisition
The funding for SEA claims is not a component of the ITS operating budget, however ITS will continue to support the deployment and use of SEA equipment through engagement with Education Services staff.
Active Directory deployed to as many sites as possible.
Active Directory is a Microsoft Directory Service that will enable ITS to provide identification for all LDSB staff and students.  The user ids will be generated from SDS (for staff) and Trillium (for students).  With identification, ITS will have the ability to provide more granular service in areas such as content filtering.  Budget will cover the cost of Microsoft Licensing to support AD (Directory Services), SCCM (Network Management), Forefront (Identity Management) and Client Access.
New Core Servers for Secondary Schools as well as additional sites connected via wireless.
Servers will provide authentication, directory services, file and print services, SCCM services for secondary schools as well as feeder schools.  Sites connected via wireless WAN will require individual servers to provide similar services to above.

Administrative Laptops / Desktops
Working on a four year evergreen plan, all administrators will be provided with either a) a laptop or b) a desktop.

System Centre Configuration Manager (SCCM) to upgraded sites to support central system management
Following proof of concept project during the 2010/11 school year, SCCM will be implemented in schools as the new servers / AD infrastructure are completed.  This allocation will provide for additional contract services to support LDSB staff in implementation of the full SCCM product suite for remote management and image deployment.
Deployment of Microsoft’s Forefront Identity Management Suite.
In order to support automation of account creation and maintenance, ITS will implement Microsoft’s Forefront Identity Management (FIM) suite of products.  Contract services will be used to support ITS’ implementation of FIM and to integrate these processes with SDS (for staff accounts) and Trillium (for student accounts).
Develop communications plan to implement Bring your own device (BYOD) program.
As the hardware and software is available that can support a BYOD program is implemented in schools, work with selected sites and program leadership to develop a communication and implementation plan for a potential pilot project in year 2.
Staff Report to Trustees for feasibility of an additional Pilot Project
By mid-October, investigate feasibility of allocating funding to support an elementary and secondary pilot program for use of tablet or other small computer devices as an enhancement to other existing resources.
Wide Area Network Modifications to support infrastructure improvements.
The Wide Area Network contract with Utilities Kingston is being revised to reflect new realities in connectivity.

This plan will include a shared link to Orion (the Ontario Research and Innovation Network) and the Internet through Cogent.  The link will be shared with ALCDSB and HPEDSB.  The three parties will acquire a 1 gb link to Orion; in addition, the three parties will share a 600 mb link to the internet through Cogent.  LDSB currently has a 100 mb link to Orion / Cogent. Through the shared connection to Orion, we will have access to networks peered with Orion such as Google, Learn 360 (video streaming) and potentially Microsoft (and all related sites such as Live@EDU).  

As well, LDSB will invest in improved links between the Secondary school sites (upgrade from 100 mb to 1 gb) and remote wireless sites (10 mb to 20 mb).  All WAN improvements will be covered under existing WAN contract.
Cabling / Access Points to provide pervasive wireless network access throughout schools (priority on secondary schools).
In order to provide high speed wireless access to LDSB staff and students, ITS will implement a wireless “N” protocol network throughout schools in the district over the next 2 years.  Initially, the priority will be secondary schools in year 1, with current plan to complete all elementary schools by the end of year 2.

Development of Employee Purchase Program for personal technology for all staff.
Much of the research into teacher efficacy in utilizing technology to support curriculum delivery supports teacher access to technology.  ITS, in conjunction with Financial Services, will develop an Employee Purchase Plan to support technology for staff.
Microsoft Live@EDU for students in upgraded schools.
Microsoft Live@EDU is a subscription service that provides email, file storage and access to web-based Microsoft Office tools (Word, Excel, Powerpoint and OneNote).  Students will be transitioned from existing Firstclass mail to Live@EDU as schools are transitioned to new AD services.
Annual review of strategic plan alignment, including year two planning based on available budget.
As year 1 of the plan is rolled out, ITS staff will review implementation practices to determine efficient and effective methods for AD, SCCM and new server deployments.

In addition, ITS staff will monitor effectiveness of enhanced WAN services to ensure adequate access for both staff and students to necessary resources.




Year Two – 2012 / 2013

Plan Steps
Plan Details
Initial sites for “BYOD” (Bring Your Own Device) for staff and students.
ITS will pilot “BYOD” (Bring Your Own Device) for students in select schools.  This will provide safe, secure, identified access for students to the wireless network with any personal device (e.g. laptops, netbooks, tablets, and smartphones).  Students will have access to the internet and their Live@EDU services through this provision.  Budget allocation is for contract services to support ITS staff in the implementation and configuration of the wireless network.
Continue Cabling / Access Point Deployment throughout the Board to all schools.
Allocations to complete remaining elementary schools in year 2.
Completion of Server Deployment / Directory Services to all schools
Servers will provide authentication, directory services, file and print services, SCCM services for secondary schools as well as feeder schools.  Completion of Server deployment throughout the district.
Completion of Live@EDU to all sites.
Microsoft Live@EDU is a subscription service that provides email, file storage and access to web-based Microsoft Office tools (Word, Excel, Powerpoint and OneNote).  Students will be transitioned from existing Firstclass mail to Live@EDU as schools are transitioned to new AD services.
Completion of SCCM implementation.
This allocation will provide for additional contract services to support LDSB staff in implementation of the full SCCM product suite for remote management and image deployment.
Administrative Laptops / Desktops
Working on a four year evergreen plan, all administrators will be provided with either a) a laptop or b) a desktop.
Workstation replacements in all Secondary School Communications Technology Labs.
With potential budget improvements, the refresh of personal hardware in schools will begin.  First priority will be given to desktop computers in all secondary school Communications Technology labs.    These desktop systems will have more powerful standards to address the needs of high-end curriculum-based software.  Pending results of technology RFP, budget will be revised.
Mobile Carts / Netbooks to replace all cross-curricular labs in secondary schools.
The second portion of the refresh will be to provide secondary schools with mobile network carts and netbooks.  

The proposed distribution of netbooks to secondary schools will attempt to approximate a 5:1 student to computer ratio.  The carts will provide mobility, with the potential for sign out of netbooks from the library for students to use when not working in a classroom environment.
Mobile Carts / Netbooks to replace all dedicated labs in elementary schools.
As budget permits, elementary schools will be provided with mobile network carts and 30 netbooks to replace existing school computer labs.  It is the intent of this refresh program to remove all desktop computers from elementary schools and provide only netbook carts for technology.
Mobile Carts / Netbooks to support classroom technology in elementary schools.
As budget permits, begin deployment of mobile netbook carts to elementary schools to replace desktop computers supporting classroom needs.
Begin deployment of Interactive White Boards (Smart Boards) in select classrooms.
As budget permits, during year 2 we will begin the installation of additional Interactive White Boards in school classrooms.  Additional budget investigation will be needed to support this.
Opening of new schools in Kingston East and Greater Napanee.
In addition, during year 2, new schools will be opened in Kingston East and Greater Napanee.  The wireless infrastructure for these schools will be included in construction costs.  IWB’s will be moved to the school from existing schools, as will any existing mobile netbook carts.  There will need to be provision to purchase any additional netbook carts for the new schools.
Wide Area Network
The Wide Area Network connection speeds will continue to be monitored to ensure proper bandwidth to service staff and student needs.
Annual review of strategic plan alignment, including year three planning based on available budget.
As year 2 of the plan is completed, ITS staff will rethink the service delivery model to take advantage of the new remote management features, and what the impact will be on years 3 through 5 of the plan.

Year Three – 2013 / 2014

Plan Steps
Plan Details
Pilot / preliminary implementation of Virtual Desktop / Applications.
Virtualized applications / desktops will allow ITS to begin centralizing the deployment of applications.  Services will be contracted to assist ITS in deploying standard virtualized applications in select schools.  Central server improvements will require purchase of additional Blade Chassis and servers to support MDOP (Microsoft Desktop Optimization Program).
Completion of “BYOD” project for all schools.
ITS will continue “BYOD” (Bring Your Own Device) for students in remaining secondary schools.  This will provide safe, secure, identified access for students to the wireless network with any personal device (e.g. laptops, netbooks, tablets, and smartphones).  Students will have access to the internet and their Live@EDU services through this provision.
Hardware Refresh Continues
Hardware refresh will occur as per the following items, based on available funding on an annual basis.  With additional project implementations in year three, this will be reduced or enhanced based on available budgets.
Mobile Carts / Netbooks to replace all cross-curricular labs in secondary schools.
Secondary School will be provided with additional netbook carts to support cross curricular labs.  Labs will be allocated on a per capita basis.  Allocations will be developed in consultation with secondary administration and staff, and based on allocated budget for secondary Classroom Computer Allocation (from Ministry Funding Formula).  With approximately 7,500 students in secondary schools, this would generate 1,500 netbooks, or 60 netbook carts for the system.
Mobile Carts / Netbooks to replace all dedicated labs in elementary schools.
Removal of desktops from labs to be deployed in classrooms – classroom systems to be disposed of.
Mobile Carts / Netbooks to support classroom technology in elementary schools.
Elementary schools will be provided additional carts to support classroom computing.  Carts will be allocated in consultation with elementary administration and staff as per elementary CCA amounts.  Estimate is 5:1 ratio, generating 2,400 netbooks, or approximately 100 carts (12,500 students / 5).
Additional Interactive Whiteboards in schools.
Based on available budget, additional IWB’s (Smart Boards) will be purchased for schools.
Begin operational review of all applications.  
Initial review will be of FirstClass as email, collaboration and web site management software.  Any recommendations for replacement / enhancement will become part of the budget process in following years.

The software application review will begin with First Class, currently being used for email, collaboration and web site content management.  By year 3 of the plan, all students will be deployed on Live@EDU, meaning First Class licensing will not be needed.  ITS staff, along with a group of stakeholders, will undertake a review of First Class and its current uses.  If deemed necessary, this group will also review potential replacement systems, and identify any budget implications for proceeding.
Wide Area Network
The Wide Area Network connection speeds will continue to be monitored to ensure proper bandwidth to service staff and student needs.
Annual review of strategic plan alignment, including year four planning based on available budget.
As year 3 of the plan is completed, ITS staff will continue to monitor the service delivery model to take advantage of the new remote management features, and what the impact will be on the final two years of the plan.

Year Four – 2014 / 2015

Plan Steps
Plan Details
Completion of Virtual Desktop / Application implementation.
With the contract services in year 3 to support virtualized application development, ITS staff will continue with the deployment of virtual desktop / application deployment in year 4 and 5 to support all non-web-based applications.  Budget allocation is for potential contract services, if necessary.
Mobile Carts / Netbooks to replace all dedicated labs in elementary schools.
Removal of desktops from labs to be deployed in classrooms – classroom systems to be disposed of.
Mobile  Carts / Netbooks to support classroom technology in elementary schools.
Elementary schools will be provided additional carts to support classroom computing.  Carts will be allocated in consultation with elementary administration and staff as per elementary CCA amounts.  Estimate is 5:1 ratio, generating 2,400 netbooks, or approximately 100 carts (12,500 students / 5).
Additional Interactive White Boards in schools.
Based on available budget, additional IWB’s (Smart Boards) will be purchased for schools.
Operational review of SDS as HR / Payroll / Finance System.  
Will include staff from all affected departments, as well as school administrative and support staff.  ITS staff will undertake a Business Process Review (BPR) to document all processes related to the HR / Payroll / Finance functions within both the Board and School offices.  Once complete, the BPR will provide a template with which to evaluate the existing system, and if necessary any potential replacement systems.

Any recommendations for replacement / enhancement will become part of the budget process in following years.
Operational Review of Trillium / Student DS software.
Will include staff from all affected departments, as well as school administrative and support staff.  ITS staff will undertake a Business Process Review (BPR) to document all processes related to Student Administrative functions within both the Board and School offices.  Once complete, the BPR will provide a template with which to evaluate the existing system, and if necessary any potential replacement systems.

Any recommendations for replacement / enhancement will become part of the budget process in following years.
Perform operational review of ITS department and service model.
ITS and Senior Staff will perform a review of the ITS Department, its structure and roles.  

The review will include staff allocations and roles.

The intent will be to identify best practices for departmental support through engagements with OASBO ICT (Ontario Association of School Business Officials ICT Committee), ECNO (Education Computer Network of Ontario), ISTE (International Society for Technology in Education) and others as necessary.
Wide Area Network
The Wide Area Network connection speeds will continue to be monitored to ensure proper bandwidth to service staff and student needs.
Annual review of strategic plan alignment, including year five planning based on available budget.
As year 4 of the plan is completed, ITS staff will develop plans for year 5 budget allocation, and will begin the process for review and development of a five year plan for ITS.



Year Five – 2015 / 2016

Plan Steps
Plan Details
Implementation of further application / desktop virtualization as needed.
With the contract services in year 3 to support virtualized application development, ITS staff will continue with the deployment of virtual desktop / application deployment in year 4 and 5 to support all non-web-based applications.
Additional services as determined through annual plan review.
As staff reaches the end of the current planning window, there may be the need for additional contract services to support / enhance ongoing services.  
Hardware Refresh Continues
Completion of hardware refresh to all schools.
Elementary schools will be provided additional carts to support classroom computing.  Carts will be allocated in consultation with elementary administration and staff as per elementary CCA amounts.  Estimate is 5:1 ratio, generating 2,400 netbooks, or approximately 100 carts (12,500 students / 5).
Continuation of Interactive White Board deployment.
Based on available budget, additional IWB’s (Smart Boards) will be purchased for schools.
Develop plan for ongoing refresh of all school technology.
As the refresh of personal technology is completed, and budgets begin to materialize for the next five years, a plan will be developed to refresh the technology that has been implemented over the life of the plan.  

Consultation will take place with all stakeholders to evaluate the effectiveness of existing allocations, and investigate alternatives.
Through input of annual plan reviews, and continued consultation with all stakeholders, ITS staff will undertake the development of a new five year plan.
Consultation process will occur throughout year five for the development of the new plan.  Again, all stakeholder groups will be involved, including but not limited to, students, staff, administrators, trustees and senior staff.  As the “Net” Generation gets further embedded in the parent group of our students, there may be further need to investigate consultation with this group for improved and ongoing communications.
Continued review of application alignment with organizational processes.
This will include:  PD Place (PD Registration system), HEAT (Help Desk), TMA (Facilities Help Desk).
Consultation with Organization Departments related to new application acquisitions.
There are many alternative applications that the organization might consider for the future to address the needs of all stakeholder groups and their need for access to information.
Wide Area Network
The Wide Area Network connection speeds will continue to be monitored to ensure proper bandwidth to service staff and student needs.

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